Legal notice

Legal Notice

Welcome to HydroAmigo Store.
This Legal Notice governs the access, use, and purchases made through our online store.

1. Company Information

  • Brand Name: HydroAmigo
  • Legal Representative: Diego Fernando Nova
  • Country of Operation: Colombia
  • Identification Number: CC 1002692777
  • Contact Email: novabuitrago@gmail.com
  • Official Website: kloxi.store

2. Purpose

This website is intended for the international sale of physical pet products, specifically pet water bottles and dispensers.

By accessing and using this website, the user agrees to comply with this Legal Notice and all additional policies published on the store.

3. Eligibility

To place an order on this website, users must be at least 18 years old and legally capable of entering binding agreements under the laws applicable in their country of residence.

4. International Availability

HydroAmigo offers international sales and shipping to multiple countries worldwide.

However, certain products or services may not be available in specific jurisdictions due to legal, logistical, or commercial restrictions.

Customers are responsible for ensuring that importing the product into their country is legally permitted.

5. Pricing and Payments

All prices displayed on the website may appear in different currencies depending on the customer’s location and are subject to change without prior notice.

Accepted payment methods include:

Payments are processed through secure third-party payment providers. HydroAmigo does not store sensitive banking or financial information.

6. Shipping and Delivery Times

Estimated preparation and delivery time is up to 10 business days.

In case of delays caused by shipping carriers, customs, weather conditions, high demand, or other circumstances beyond our control, delivery times may be extended by an additional 10 business days.

HydroAmigo shall not be held responsible for delays caused by circumstances outside its reasonable control.

7. Returns and Refund Policy

Customers may request returns within 30 days after receiving the product.

To qualify for a return due to damaged, defective, or broken products, customers must provide photographic or video evidence clearly showing the issue.

HydroAmigo reserves the right to review and evaluate each claim before approving refunds, replacements, or returns.

Fraudulent, abusive, or unsupported claims may be rejected.

8. Intellectual Property

All content available on this website, including but not limited to:

  • text,
  • images,
  • logos,
  • graphics,
  • videos,
  • product designs,
  • trademarks,
  • marketing materials,

is the property of HydroAmigo or used under proper authorization and is protected by international intellectual property and copyright laws.

Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

9. Data Protection and Cookies

This website may collect personal information including:

  • names,
  • email addresses,
  • shipping information,
  • browsing activity,
  • cookies,
  • analytical data.

HydroAmigo uses analytics and marketing tools to improve user experience and optimize advertising campaigns.

Third-party services may include:

By using this website, users consent to the use of cookies and similar technologies in accordance with applicable international privacy laws, including GDPR and related regulations.

10. Limitation of Liability

HydroAmigo does not guarantee uninterrupted or error-free website operation.

Under no circumstances shall HydroAmigo be liable for:

  • indirect damages,
  • incidental damages,
  • loss of profits,
  • business interruption,
  • damages arising from misuse of the product or website.

HydroAmigo’s total liability shall never exceed the total amount paid for the purchased product.

11. Modifications

HydroAmigo reserves the right to modify this Legal Notice at any time without prior notice to reflect legal, operational, or commercial updates.

Changes become effective immediately upon publication on the website.

12. Governing Law

This Legal Notice shall be interpreted in accordance with general international e-commerce and consumer protection principles applicable to the relevant jurisdiction.

In the event of a dispute, both parties agree to attempt an amicable resolution before initiating legal proceedings.

13. Contact Information

For legal inquiries or customer support, please contact: